Client stories

Voices from recent reviews

“They caught a PCB rounding rule that had been wrong since our mid-year headcount surge. Finance still had to clean prior months, but at least we knew the scope before the statutory audit.”

— Nadia R., Group Finance Manager, logistics group — Full payroll compliance review

“The analytics check was shorter than I expected, which I appreciated. One caveat: we needed an extra day to rebuild exports in the format they asked for, so build that prep time in.”

— Wei L., HR Systems Lead, retail chain — Payroll app analytics check

“Our shared-service centre runs three entities on one application. The statutory contribution focus found EIS base mismatches on seconded staff that our monthly checklist never sampled.”

— Priya K., Payroll Operations Supervisor — Statutory contribution focus

“Pre-audit readiness did not invent new issues so much as organise the ones we half-knew. Auditors still asked follow-ups, but we stopped hunting for folders mid-call.”

— Farid A., Financial Controller, manufacturing — Pre-audit readiness review

Extended story: closing overtime drift before year-end

A mid-sized services employer in Selangor asked for a full payroll compliance review eight weeks before fieldwork. App analytics extracts showed overtime payments rising faster than recorded hours in two departments. Configuration review traced the gap to a grade-based multiplier that had not been updated after a collective agreement change. Financial audit application postings still matched the inflated payroll totals — so the ledger looked “reconciled” while the underlying rule was wrong.

The findings workshop included HR, finance, and the department heads who owned the agreement interpretation. Remediation covered prospective rule correction and a documented prior-period adjustment plan. The client later reported that external auditors used the evidence index almost unchanged.

Extended story: multi-entity contribution bases

A group with three Malaysian entities shared one payroll application but remitted contributions under separate employer numbers. Sampling revealed that voluntary EPF top-ups for one entity were occasionally posting against another’s remittance file after a bulk upload. The statutory contribution focus engagement produced a control checklist for upload batches and a one-time reconciliation schedule. Not every historical month could be rebuilt from retained exports — a limitation we recorded plainly in the report rather than estimating unsupported figures.